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Return / Exchange Policy

If you purchased from a retailer then return policies for each individual retailer apply. Please contact them directly.

RETURNS
If you purchased directly from this website and are not completely satisfied with your purchase, you may return it within 15 days from the date of purchase for a refund. Shipping fees charged on your original purchase are non-refundable. Also, a processing fee will apply. Allow three weeks for processing your return. The credit card you used to make the purchase will be credited.  Exception: We cannot accept the return of videos that have been opened (taken out of the plastic wrap), whistles, feeding spoons/cups, or candy. 
  1. Email us to request an Authorized Return Number (ARN). All returns must have an ARN written on the packaging or it will be returned.
  2. Box up the item and include all packaging.
  3. Enclose the original packing slip with the following information: (a) Write Return on the packing slip and include a reason for the exchange/return, (b) include today's date, and the email address you used to make the purchase, (c) include the ARN.
  4. Ship the package.We will provide you with a shipping address via email when you receive your ARN.

EXCHANGES
You may exchange an item if it is still in the shrink wrap.  To make an exchange, we recommend that you mail it via regular mail and insure it for the amount of the purchase. Shipping fees to return your purchase to our Distribution Center are paid by the customer. Allow one week for processing your exchange.

Follow the steps below to exchange your purchase by mail:

  1. Email us to request an Authorized Return Number (ARN).
  2. Box up the item and include all packaging.
  3. Enclose the original packing slip with the following information: (a) Write Exchange or Return on the packing slip and include a reason for the exchange/return, (b) include today's date, and the email address you used to make the purchase, (c) include the ARN.
  4. Ship the package.We will provide you with a shipping address via email when you receive your ARN.

 

*Remember to include an Authorized Return Number (ARN) on the packaging to ensure that your exchange/return will be processed.

 
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